Website Build Terms
For workers who ask Mendli to design and build a website for their business. Version 2026-11-11-website-v1 · last updated 11 November 2026.
The key points
- Send us your details on the “Get a Website” page. It’s free to ask and doesn’t commit you to anything.
- The starting price is shown on that page. We check your request and send you a final price — you pay nothing unless you accept it.
- When you accept, you pay the full agreed price before we start.
- Two rounds of changes are included. More changes are quoted first.
- Once paid, the website is yours. The web address is registered in your name and you pay any hosting and web address costs directly.
- Full refund if you cancel before we start; after that, a refund minus the work already done; no refund once the finished website is handed over.
1. About these terms
- These terms apply when a worker (“you”) asks Mendli to build a website for their business. They sit alongside Mendli’s Terms & Conditions, your Worker Terms and our Privacy Policy. If they conflict about a website build, these terms apply.
- For this service Mendli is the supplier. Mendli is run by Nicola Shirley-Conyers, a sole trader trading as Mendli. Contact us through Help & Support or at [email protected].
- You are buying for your business, so the consumer 14-day cooling-off period doesn’t apply. Section 8 explains when you get money back. If the law treats you as a consumer anyway, you keep those rights.
2. How it works
- Send your request — your business details, the pages you want, style ideas, and your logo and photos. You tick to agree to these terms when you send it, and we keep a record of the version you agreed to.
- We check it and send a price — usually with a short description of what we’ll build. A price is valid for 30 days.
- You accept and pay — a contract for your website is formed when you accept our price and pay it.
- We build it and send it to you to check. You can ask for changes (section 4).
- We hand it over — we set it up on a web address in your name, go live with your approval, and give you the login details.
You can follow every step on the “Get a Website” page, and we’ll notify you when anything changes.
3. Price and payment
| What | How it works |
|---|---|
| Starting price | Shown on the “Get a Website” page (currently £69). It is a guide, not a final price. |
| Final price | Agreed with you after we check your request, depending on the pages and features you need. It includes any VAT that applies, with nothing added on top. |
| When you pay | The full agreed price, when you accept it and before we start work. |
| Ongoing costs | The web address and hosting are in your name and paid by you directly to the providers (usually a yearly charge). We tell you the expected cost before you accept. |
Card payment is being connected. Until it is, we will agree with you how to pay before any work starts. Mendli never sees or stores your full card number.
4. What’s included — and what isn’t
| Included | Not included unless agreed in your price |
|---|---|
| Design and build of the pages agreed in your price, working on phones and computers | Online shops, booking systems, payments on your site or other special features |
| Your logo, photos, services and contact details, and a contact or quote form if you chose one | Writing large amounts of new text, new logos or professional photography |
| Two rounds of changes (section 5) | Ongoing updates, maintenance or changes after hand-over |
| Setting up the web address and hosting in your name, and handing over the login details | Web address and hosting fees, email accounts, or promises about Google rankings |
Anything extra is quoted first and only done if you agree.
5. Changes
- Two rounds of changes are included. A round is one list of changes sent to us together — please gather everything into one message.
- Further changes, or changes that add pages or features, are quoted first and only done if you agree.
- Small fixes to mistakes we made are always free (section 9).
6. Timescales
We tell you an expected timescale with your price. It is an estimate, not a guarantee, and depends on you sending what we need and replying to our questions. If we haven’t heard from you for 60 days after asking for something we need, we may close the request; section 8 then applies.
7. Ownership and your content
- Once you have paid in full, the website we build for you is yours, including the design and content made for it. The web address is registered in your name. We keep the right to reuse our general tools, layouts and know-how, but not your content.
- You must own or have permission to use everything you send us (logos, photos, text and any qualification or scheme logos), and it must be accurate and lawful. Only mention qualifications, registrations or insurance that are current and genuinely yours.
- You give Mendli permission to use your content to build and set up the website. We may show your finished website as an example of our work unless you ask us not to.
- Once it is handed over, you are responsible for what your website says, for keeping it up to date and lawful, and for the enquiries it receives — including looking after customers’ personal information and having a privacy notice on your site. We can include a simple starter privacy notice for you to check.
8. Cancelling and refunds
| What happens | What you get back |
|---|---|
| You cancel before accepting our price | Nothing is due — you haven’t paid |
| You cancel after paying, before we start work | A full refund |
| You cancel after we start, before hand-over | A refund minus the work already done. We explain the amount and can show you the work so far. |
| After the finished website is handed over | No refund (this doesn’t affect section 9) |
| We can’t complete the website for a reason on our side | A refund for any work not delivered |
To cancel, tell us through the “Get a Website” page or Help & Support. Refunds are paid to the card or account you paid with, normally within 14 days.
9. Our responsibility to you
- We build your website with reasonable care and skill. If something we built doesn’t work as agreed, tell us within 30 days of hand-over and we will fix it free of charge.
- We aren’t responsible for problems caused by the web address or hosting providers, or by changes made by you or someone else after hand-over.
- Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything the law doesn’t allow us to limit. Subject to that, Mendli isn’t liable for loss of profit, business or opportunity or for indirect loss, and its total liability for a website build is limited to the price you paid for it.
10. Your information
We use the details, logo and photos you send only to price, build and support your website. They are kept privately, seen only by the Mendli team, kept while your request is open and for up to 2 years after it closes (payment records for 6 years, as the law requires), and then deleted. See the Privacy Policy.
11. Changes to these terms and the law
- We may update these terms. A request you have already accepted a price for stays under the version you agreed to, unless the law requires otherwise.
- Complaints go to Help & Support. These terms are governed by the law of England and Wales.